Privacy Policy

Last updated: July 2026

This Privacy Policy describes how Super Plastic (operating under the brand name "Super Sports Infra") ("we", "us", or "our") collects, uses, and protects personal information you provide when using our website supersportsinfra.com or interacting with our services.

This policy is prepared in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, and follows principles of the General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

1.1 Information you provide directly

When you submit our enquiry form, contact us via WhatsApp, phone, or email, we collect:

• Name
• Phone number
• Email address (if provided)
• City / location
• Service preference and project requirements
• Any additional message content you choose to share

1.2 Information collected automatically

When you visit our website, we automatically collect certain technical information via Google Analytics 4:

• IP address (anonymised)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Pages viewed and time spent
• Referral source (how you found us)
• Approximate geographic location (city/region only)

2. How We Use Your Information

We use the collected information for the following legitimate purposes:

• Responding to your enquiries and providing quotations
• Scheduling site visits and consultations
• Delivering the sports infrastructure services you request
• Sending project updates and post-completion follow-ups
• Improving our website performance and user experience
• Understanding traffic sources and marketing effectiveness
• Complying with legal obligations (tax records, contract requirements)

3. Legal Basis for Processing (DPDP Act)

Under the DPDP Act, we process your personal data based on:

• Your consent, freely given when you submit our forms or accept cookies
• Contractual necessity, to fulfil services you have requested
• Legitimate interests, to operate and improve our business
• Legal compliance, where required by Indian law

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences (theme, dismissed banners)
• Analyse traffic patterns via Google Analytics 4 (anonymised)
• Ensure the website functions properly

You can manage cookie preferences via your browser settings. Disabling cookies may affect some site functionality but will not prevent you from contacting us.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information only with:

• Google Analytics — for anonymised traffic analysis
• Netlify Forms — our website hosting service that processes form submissions securely
• WhatsApp / Meta — when you initiate WhatsApp communication with us
• Legal or regulatory authorities — if required by Indian law, court order, or governmental request

6. Data Retention

We retain your personal data for as long as necessary to:

• Provide the services you requested
• Comply with legal, tax, and accounting obligations (typically 7 years for business records under Indian law)
• Resolve disputes and enforce agreements

Enquiry data is typically retained for 3 years from your last interaction with us. Analytics data is retained by Google for a maximum of 26 months.

7. Your Rights Under the DPDP Act

As a Data Principal under the DPDP Act, you have the right to:

• Access — request a copy of your personal data we hold
• Correction — request correction of inaccurate or incomplete information
• Erasure — request deletion of your data (subject to legal retention obligations)
• Grievance redressal — raise a complaint with our Grievance Officer
• Withdrawal of consent — withdraw your consent at any time
• Nominate — nominate another individual to exercise your rights in case of death or incapacity

8. Data Security

We take reasonable technical and organisational measures to protect your information:

• HTTPS encryption for all data in transit
• Secure hosting via Netlify with global CDN protection
• Access controls limiting who can view submitted enquiries
• Multiple layers of spam and bot protection on forms
• Content Security Policy (CSP) and modern browser security headers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for business decision-makers (property owners, facility managers, sports academies). We do not knowingly collect personal information from children under 18. If you believe we have collected such data, please contact us for immediate removal.

10. Third-Party Links

Our website may contain links to third-party sites (WhatsApp, YouTube, Google Maps). We are not responsible for the privacy practices of those sites. Please review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our website constitutes acceptance of the updated policy.

12. Grievance Officer & Contact