Terms & Conditions

Last updated: July 2026

These Terms and Conditions ("Terms") govern the use of the website supersportsinfra.com and any services provided by Super Plastic, operating under the brand name "Super Sports Infra" ("we", "us", "our", or "Company"). By using our website, submitting an enquiry, accepting a quotation, or engaging our services, you ("Client", "you") agree to be bound by these Terms in full.

1. Services Offered

We provide sports infrastructure installation and civil work services, including but not limited to:

• Box cricket arena construction
• Football box (5-a-side, 7-a-side) turf installation
• Pickleball court construction
• Stadium cricket net systems
• Landscaping and artificial grass installation
• Related civil work, framework, netting, and turf material supply

We are an installer and integrator of third-party materials (nets, turf, steel, hardware). We are not the manufacturer of any product supplied.

2. Enquiries and Quotations

• All enquiries submitted through our website, WhatsApp, phone, or email will typically receive a response within 48 hours. This is a target, not a guarantee.
• Site visits are conducted at nominal charges which will be communicated in advance. Charges are payable regardless of whether a project is subsequently commissioned.
• Quotations are estimates only based on information available at the time of survey. Actual scope, quantities, and prices are subject to revision if site conditions differ, hidden requirements are discovered, or specifications change.
• Quotations are valid for 15 days from date of issue unless extended in writing. After expiry, quotations lapse and revised pricing applies.
• Prices are subject to change without notice due to market fluctuations in raw materials, GST rate changes, exchange rate variations, or fuel/transportation cost changes, until an order is confirmed with advance payment.

3. Payment Terms

• Standard payment schedule: 50% advance on order confirmation, 40% on material delivery at site, 10% on completion. Payment schedules may be modified only by written agreement.
• Accepted payment methods: Bank transfer (NEFT/RTGS/IMPS), UPI, cheque payable to "Super Plastic". Cash payments accepted only subject to Income Tax Act limits.
• All prices are exclusive of GST (currently 18% on works contracts). GST is charged extra on all invoices.
• All prices are exclusive of any additional taxes, statutory levies, cess, or duties introduced by the government during project execution — these will be charged separately.
• Delayed payments beyond agreed dates attract interest at 24% per annum from the due date. We reserve the right to halt or abandon work without notice for overdue payments, and any resulting delays are entirely the Client's responsibility.
• Cheque bounces attract charges of ₹5,000 per bounce plus applicable legal costs and criminal action under Section 138 of the Negotiable Instruments Act.
• All payments are non-refundable except as specifically provided in Section 8 below.

4. Project Timelines

• Indicative delivery timeline: ~21 working days for typical projects. This is an estimate based on ideal conditions.
• Timelines commence only after: (a) receipt of advance payment, (b) written approval of final design/BOQ, (c) confirmation of site readiness by the Client.
• The following are excluded from our timeline responsibility: weather delays (rain, extreme heat/cold), material shortages or supplier delays, transport disruptions, government restrictions, force majeure events, labor availability, Client-caused delays (approvals, access, payments), site condition surprises, or any cause beyond our direct control.
• Client acknowledges that construction is inherently variable and accepts reasonable delays as part of normal project execution.

5. Client Responsibilities

You are solely responsible for:

• Providing accurate site measurements, dimensions, and access before work begins
• Obtaining ALL necessary permissions — municipal, RWA, landlord, fire safety, structural NOCs. We do NOT verify these on your behalf.
• Ensuring the site is structurally sound to bear the load of the installation. We are not liable for damage to underlying structures.
• Providing water, electricity, storage space, and unobstructed site access during working hours
• Making timely payments per the agreed schedule
• Ensuring worker safety at your premises (compliance with any site-specific safety norms)
• Approving designs, materials, and colors within 48 hours when requested. Delayed approvals extend timelines and may attract idle-labor charges.
• Verifying underground utilities (water, gas, electrical, drainage lines) before we begin excavation. We are NOT liable for damage to unmarked utilities.

6. Materials, Manufacturer Warranties & Our Position

• Product warranties are pass-through only. Whatever the manufacturer (Garware for nets, turf supplier, steel supplier, hardware supplier, etc.) offers as warranty applies directly between the Client and that manufacturer. We do not extend, guarantee, or underwrite any manufacturer warranty.
• We do not warrant that any product will meet any specific performance level, useful life, appearance retention, or fitness for a particular purpose beyond what the manufacturer explicitly promises in writing.
• Workmanship acknowledgment period: 7 days from handover. Any workmanship issue must be raised in writing (WhatsApp/Email) within 7 days of handover. After 7 days, all work is deemed accepted as-is and any subsequent issues are treated as chargeable maintenance requests.
• Workmanship remedies are limited to re-doing the specific defective work only, at our sole discretion. We do not offer refunds, replacements, or compensation for workmanship issues.
• Workmanship coverage does NOT extend to: normal wear and tear, weather-related deterioration, discoloration/fading, damage from misuse or overuse, damage from unauthorized modifications, damage from lack of maintenance, damage from third parties, natural disasters, pest damage, or any issue not attributable to our specific installation work.
• Turf pile flattening, net stretching, color fading, UV degradation, hardware oxidation, and similar are normal characteristics of sports materials and are NOT defects.

7. Post-Handover Acceptance

• Upon completion, the Client shall inspect the work within 48 hours and either sign a handover acceptance OR raise specific written objections.
• If the Client does not raise written objections within 48 hours of notified completion, the work is deemed accepted and fully approved.
• Once handover is signed or deemed accepted, no further claims for scope, quality, appearance, or workmanship will be entertained.
• Post-acceptance service requests are treated as paid maintenance work at then-current rates.
• Photos/videos taken during handover form the reference standard. Subsequent condition changes are the Client's responsibility.

8. Cancellations & Refunds

• Site visit charges are strictly non-refundable.
• Cancellation before material procurement: refund of advance minus 25% cancellation fee (covering design, planning, and administrative costs).
• Cancellation after material procurement but before work start: refund of advance minus 25% cancellation fee AND minus actual cost of materials committed (with documentation).
• Cancellation after work commencement: NO REFUND. Client remains liable for full contract value of work executed plus materials procured.
• Refunds (where applicable) are processed within 30 working days to the original payment method only.
• We reserve the right to cancel any project without penalty if: (a) site conditions are unsafe or unsuitable, (b) required permissions are absent, (c) Client fails to make timely payments, (d) Client materially breaches these Terms. In such cases, work executed and materials committed remain payable.

9. Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for:

• Indirect, consequential, incidental, special, exemplary, or punitive damages of any kind whatsoever
• Loss of business, revenue, profits, opportunity, goodwill, or reputation
• Loss due to booking cancellations, tournament rescheduling, event cancellations, or third-party claims
• Loss of data, records, or information
• Damage to underlying structures, adjacent property, or third-party property
• Injuries occurring on the facility after handover — you assume full liability for user safety, coaching quality, supervision, and facility usage
• Damage from Client-provided materials, Client-specified designs, or Client-appointed sub-contractors
• Any damage resulting from failure to follow maintenance guidelines we provide
• Any performance shortfall of products, where the fault lies with the manufacturer
• Cosmetic issues (color variation, texture differences, minor visual imperfections) inherent to sports materials

These limitations apply even if we were advised of the possibility of such damages, and even if any exclusive remedy fails of its essential purpose.

10. Indemnity

The Client agrees to indemnify, defend, and hold harmless Super Plastic, its directors, employees, agents, and contractors from any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Client's misuse of the installed facility
• Injuries or accidents on the facility after handover
• Failure to obtain required permissions or NOCs
• Client's breach of these Terms
• Any third-party claims related to the Client's use of the facility

10A. Assumption of Risk — Sports Facility Use

• The Client is solely and exclusively responsible for user safety once the facility is handed over, including but not limited to: player fitness screening, adequate lighting, ambient temperature management, medical response arrangements, first-aid availability, emergency exit access, spectator control, and adherence to safe sport-specific protocols.
• The Client undertakes to display prominent safety signage, use waivers for facility users, and enforce reasonable safety rules.
• The Client warrants that they have or will obtain public liability insurance and/or sports facility insurance covering the facility and its users, prior to operational use.
• We disclaim all liability for injuries (including catastrophic, serious, or fatal injuries) arising from: (i) facility use after handover, (ii) player conduct or health condition, (iii) inadequate supervision, (iv) failure to maintain the facility, (v) sport-specific inherent risks, (vi) weather or environmental factors, (vii) equipment brought by users, (viii) inadequate insurance by the Client, (ix) any cause not directly and exclusively arising from proven material defect in our installation as determined by a qualified independent structural engineer within the acknowledgment period.
• The Client agrees to keep us fully indemnified against ANY claim, suit, action, or proceeding arising from any injury (including catastrophic, serious, or fatal) sustained by any person on the facility post-handover, and shall bear all costs of defense, legal fees, settlement, and damages.

10B. Structural Integrity — Underlying Building & Site

• Prior to installation, the Client warrants and represents that the site is structurally suitable to bear the load of the proposed installation. This includes but is not limited to: foundation stability, roof load capacity, wall integrity, subsoil suitability, and adjacent structure clearance.
• Where any doubt exists, the Client shall obtain a written structural adequacy certificate from a qualified structural engineer at Client's cost before we commence installation. Our proceeding with work does not constitute structural approval.
• We are NOT liable for any structural failure, collapse, subsidence, cracking, foundation damage, roof damage, water leakage, or any structural consequence of installation to any underlying building or adjoining property, regardless of cause, timeline, or contributing factor.
• The Client shall indemnify us against ANY claim by tenants, neighbours, adjacent property owners, RWAs, municipal authorities, or third parties arising from structural issues, including collapses, cracks, water damage, or nuisance, whether during or after installation.
• Our installations are designed for the specifications communicated. We are NOT responsible for damage from misuse, overloading (e.g. more players than designed capacity), unauthorized modifications, additions of equipment, or use beyond intended purpose.
• Force of nature events (earthquake, cyclone, floods, unusual weather) causing structural damage are entirely outside our responsibility.

10C. Site Safety During Construction & Worker-Related Matters

• The Client shall restrict access to the construction site to authorized personnel only. Third parties (Client's family, employees, guests, tenants, visitors, children) must be kept away from the active work zone.
• The Client shall provide reasonable cooperation on site safety, including barricading, warning signage, restricted access, and safe storage of materials and equipment.
• We employ trained personnel and follow reasonable safety practices. However, construction is inherently hazardous.
• The Client shall not be liable for any injury to our own workers arising from our activities. Our workers are covered under our arrangements per applicable law (Employees' Compensation Act, 1923). This is between us and our workers only.
• We shall not be liable for any injury to the Client, Client's family, tenants, guests, third parties, adjacent property occupants, or bystanders during the construction phase, arising from: (i) their entering the active work zone despite reasonable barriers or warnings, (ii) their interference with equipment or materials, (iii) their failure to observe safety instructions, (iv) any cause not directly arising from proven gross negligence on our part.
• The Client shall indemnify us against ANY claim (civil, statutory, or otherwise) by third parties, tenants, neighbours, municipal authorities, or others arising from injury, property damage, noise, dust, or disturbance during construction.
• Any dispute regarding cause of injury shall be determined by a qualified independent expert appointed under the arbitration process in Section 14, whose determination shall be binding.
• Nothing in these Terms shall be construed to waive statutory rights of our employees under the Employees' Compensation Act, 1923, Workmen's Compensation Act, or applicable labour law — those rights are between us and our employees only, and the Client bears no obligation and receives no benefit from those provisions.
• Notification Requirement: Any incident during construction must be notified to us in writing within 24 hours. Failure to notify within 24 hours shall be conclusive evidence that no incident occurred requiring our involvement.

10D. Emergency Response & Coordination

• The Client shall keep emergency contact numbers accessible during construction (local hospital, ambulance 108, police 100).
• In case of any incident, the Client shall promptly arrange first response (calling emergency services) and cooperate on documentation. Our team will support to the extent reasonably possible.
• Any statement, admission, or claim made in the immediate aftermath of an incident without formal legal advice shall not be treated as an admission of liability. Formal responses shall be provided only through the dispute resolution process.
• The Client shall not settle any claim, admit any liability on our behalf, or take any action prejudicing our position, without our prior written consent.

10E. Contracting Party & Corporate Separation

• Firm as sole counter-party: The Client acknowledges that all services are offered by the Firm as a business entity. No individual partner, director, employee, worker, agent, or representative of the Firm has made or is authorised to make any personal representation, guarantee, warranty, or commitment outside of these Terms.
• No individual liability from statements/conduct: Any statement, representation, opinion, promise, or advice given by any partner, director, employee, worker, agent, or representative — whether verbally, in writing, on WhatsApp, on-site, or otherwise — is deemed given on behalf of the Firm only, and does not create personal liability on that individual.
• Site presence: Owners, partners, and directors of the Firm are typically NOT present at construction sites. Site work is executed by trained workers, supervisors, and sub-contractors engaged by the Firm. The Client acknowledges this operational structure.
• All notices to Firm: All legal notices, disputes, claims, complaints, demands, and communications must be addressed to the Firm at its registered address (see Section 21). Notices sent to individual partners' personal addresses are invalid and shall not be treated as served.
• Firm indemnifies its personnel: The Client agrees that any legal action arising from the engagement shall be brought against the Firm as a legal entity, not against individual partners, directors, employees, or workers in their personal capacity.
• Waiver of personal claims: The Client waives any right to make personal claims (whether civil, criminal complaint, or otherwise) against individual partners, directors, employees, workers, or representatives of the Firm for any matter arising from the engagement, except where such personal action is required by Indian law and cannot be waived.
• Employment relationships: Workers and sub-contractors engaged by the Firm operate under the Firm's arrangements. Their statutory rights (Employees' Compensation Act, 1923; labour law) are between them and the Firm only. The Client has no obligation and no benefit under those arrangements.
• Statutory reservation: Nothing in this Section 10E shall be construed to waive any statutory liability that cannot be waived under Indian law, including (where applicable) criminal liability for gross negligence, statutory duties of care under specific enactments, or rights of employees under labour law. In such matters, the Client's remedy is against the Firm, not against individual persons unless specifically permitted by statute.

11. Force Majeure

Neither party shall be liable for delays, non-performance, or failure to perform any obligation caused by events beyond reasonable control, including but not limited to: acts of God, natural disasters, weather (rain, floods, extreme heat/cold), earthquakes, fire, pandemic, epidemic, war, terrorism, riots, strikes, lockouts, labor disputes, government restrictions, import/export restrictions, currency fluctuations, material shortages, supplier failures, transportation disruptions, power failures, or any other event beyond reasonable control. Extended force majeure (over 90 days) entitles either party to terminate without penalty, subject to payment for work already executed and materials procured.

12. Intellectual Property

• All designs, drawings, photographs, videos, layouts, and content on our website or provided during quotations are the property of Super Plastic or their respective owners.
• Quotations, designs, and BOQs shared during pre-sales remain our property. Unauthorized use, sharing, or reproduction for procurement from competitors is prohibited and may attract legal action.
• Project photographs, videos, and testimonials may be used by us for portfolio, marketing, social media, and promotional purposes. Client consent is deemed granted unless specifically withdrawn in writing BEFORE project commencement.
• The "Super Sports Infra" brand name, logo, and trade dress are the property of Super Plastic.

13. Confidentiality

Both parties agree to keep confidential any commercial terms, pricing, discounts, and business information shared during the engagement. Sharing our pricing with third parties (competitors, other clients) may result in withdrawal of quotation and cancellation of the contract without refund.

14. Dispute Resolution & Arbitration

• Both parties agree to first attempt amicable resolution through direct discussion within 30 days of dispute notification.
• If unresolved, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, as amended.
• Arbitration shall be conducted by a sole arbitrator mutually appointed. If parties cannot agree, the arbitrator shall be appointed as per the Act.
• Seat and venue of arbitration: Chandigarh, India. Language: English.
• Arbitration proceedings shall be confidential. Neither party shall disclose details publicly or on social media.
• Both parties bear their own legal costs unless the arbitrator awards otherwise.
• These Terms are governed by the laws of India. Only courts in Chandigarh have exclusive jurisdiction over any matter not resolved through arbitration.
• By accepting these Terms, the Client waives the right to pursue class action, collective action, or representative claims.

15. Non-Disparagement

The Client agrees not to publish, post, or communicate defamatory, disparaging, or knowingly false statements about the Company on social media, review platforms, or public forums. Concerns must be raised through the dispute resolution process in Section 14. Breach of this clause entitles us to seek injunctive relief and damages.

16. Website Use

• The website is provided "as is" without warranties of any kind, express or implied.
• We do not guarantee accuracy, completeness, timeliness, or availability of website content.
• We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.
• Unauthorized use, scraping, framing, or attempts to compromise website security are prohibited and may be reported to law enforcement.
• Pricing information on the website is indicative only. Actual quotations are based on site-specific requirements.

17. Assignment

The Client may not assign or transfer these Terms or any project to any third party without our prior written consent. We may assign our rights and obligations to affiliates or successors without consent.

18. Severability

If any provision of these Terms is held unenforceable, the remaining provisions continue in full force. The unenforceable provision shall be replaced with an enforceable provision that most closely reflects the original intent.

19. Entire Agreement

These Terms, together with the specific quotation, BOQ, and any written amendments, constitute the entire agreement between the parties. Any verbal representations, prior communications, or informal understandings are superseded. No modification is binding unless in writing and signed by both parties.

20. Modifications to Terms

We reserve the right to update these Terms at any time. Updated Terms apply to new engagements from the date of publication. For ongoing projects, the version in effect at contract signing applies unless mutually amended.

21. Contact